EPA Lobby Debut
For Immediate Release
September 25, 2013
Contact: Effie Milionis Verducci,
County of San Mateo, Human Services Agency
Phone: (650) 802-6433
Upgraded Human Services Office Lobby in East Palo Alto Offers New Services and Efficiency
Belmont, CA -- The San Mateo County Human Services Agency (HSA) will debut a newly-automated regional office in East Palo Alto office today. Located at 2415 University Avenue, this is the third of five regional offices to undergo renovations, allowing residents improved access to the Human Services Agency offerings. The lobby features technological and functional upgrades including an electronic kiosk to quickly route clients to the right service representative, privacy booths, a children’s play space, an after-hours drop-box, and family-friendly meeting rooms.
The improvements in flow and efficiency come at a pivotal time, as county residents are preparing to enroll in the expanded health insurance programs of the federal Health Care Reform. The implementation of the Affordable Care Act on January 1, 2014 will increase demand of the Agency services, as 47,000 San Mateo county residents become newly eligible for health insurance. Open enrollment will begin next Tuesday, October 1. County employees have been trained to assist residents in all aspects of the process, such as understanding the plan requirements, completing applications, and providing referrals for Medi-Cal and other services. Help can be accessed by phone, online, or in person at the five regional offices.
Human Services Agency Director Beverly Beasley Johnson said “The lobby rebuilds are one of the visible examples of our continued commitment to an efficient and comprehensive customer experience.”
The office typically sees upwards of 800 clients per month for a variety of needs, including financial and food assistance, and health insurance. In addition, staff refers clients to community resources for clothing, housing assistance and other services. The lobby improvements will reduce wait time, allow families to fill out forms while watching their children play, and drop off forms at their convenience. The first lobby rebuild opened to the public in December 2012 in Redwood City, followed by the HSA Mid-County Services Center in Belmont.
County Supervisor Warren Slocum remarked "I'm so pleased that the residents of South County will be better served with the redesign of the San Mateo County Human Services Agency office in East Palo Alto. This remodel of our ‘front room’ honors a person’s dignity, respects their time, builds on their independence and their knowledge, gives them
greater privacy -- and gives their children a safe place to play while they access critical
services. It improves the experience as well as the capacity of the office."
The County of San Mateo Human Services Agency assists individuals and families to
achieve economic self sufficiency, promotes community and family strength, and works
to ensure child safety and well-being.